.conversations{padding:0}.conversations-list{display:flex;flex-direction:column;gap:0}.conversation-item{display:flex;align-items:center;gap:12px;padding:8px 12px;cursor:pointer;transition:background-color .15s;border:none;background:none;width:100%;text-align:left;border-radius:4px;margin:0 8px;position:relative}.conversation-item:hover{background-color:#f7f7f8}.conversation-item.selected{background-color:#f0f0f0}.conversation-icon{width:16px;height:16px;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#565869}.conversation-icon svg{width:100%;height:100%}.conversation-text{flex:1;font-size:14px;color:#353740;font-weight:400;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.ticket-badge{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:20px;height:20px;color:#0284c7;margin-left:4px}.ticket-badge svg{width:100%;height:100%}.empty-state{display:flex;align-items:center;justify-content:center;padding:20px;color:#999;font-size:14px}.conversation-menu-wrapper{margin-left:auto;position:relative;flex-shrink:0}.conversation-menu-button{display:flex;align-items:center;justify-content:center;width:24px;height:24px;border:none;background:none;cursor:pointer;color:#999;border-radius:4px;padding:0;transition:opacity .15s,visibility .15s,background-color .15s,color .15s;opacity:0;visibility:hidden;pointer-events:none}.conversation-item:hover .conversation-menu-button{opacity:1;visibility:visible;pointer-events:auto}.conversation-menu-button:hover{background-color:#f0f0f0;color:#353740}.conversation-menu{position:absolute;top:100%;right:0;margin-top:4px;background-color:#fff;border:1px solid #e5e5e5;border-radius:8px;box-shadow:0 4px 12px #00000026;min-width:180px;z-index:100;overflow:hidden;animation:fadeIn .15s ease-out}.conversation-menu-item{display:flex;align-items:center;gap:12px;width:100%;padding:10px 16px;border:none;background:none;text-align:left;font-size:14px;color:#353740;cursor:pointer;transition:background-color .15s}.conversation-menu-item:hover{background-color:#f7f7f8}.conversation-menu-item svg{flex-shrink:0;color:#565869}.conversation-menu-item-danger{color:#ef4444}.conversation-menu-item-danger svg{color:#ef4444}.conversation-menu-item-danger:hover{background-color:#fee2e2}.delete-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px;animation:fadeIn .2s ease-out}.delete-modal{background-color:#fff;border-radius:16px;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a;width:100%;max-width:440px;display:flex;flex-direction:column;animation:slideUp .2s ease-out}.conversation-edit-input{flex:1;min-width:0;padding:0;border:none;background:none;font-size:14px;color:#353740;font-weight:400;font-family:inherit;outline:none}.sidebar{width:280px;height:100vh;background-color:#fff;display:flex;flex-direction:column;border-right:1px solid #e5e5e5;overflow-x:hidden}.sidebar-header{padding:20px;border-bottom:1px solid #e5e5e5}.logo{width:36px;height:36px;background-color:#7c3aed;border-radius:8px;display:flex;align-items:center;justify-content:center}.logo-icon{color:#fff;font-size:24px;font-weight:700}.sidebar-content{flex:1;display:flex;flex-direction:column;overflow-y:auto;overflow-x:hidden;padding:8px 0}.new-chat-section{padding:4px 12px}.new-chat-button{width:100%;display:flex;align-items:center;gap:8px;padding:10px 12px;background-color:#fff;border:none;border-radius:6px;cursor:pointer;font-size:14px;font-weight:500;color:#353740;transition:all .15s}.new-chat-button:hover{background-color:#f7f7f8}.new-chat-button:active{background-color:#f0f0f0}.new-chat-button svg,.new-chat-button>*{flex-shrink:0;color:#565869}.dropdown-section{margin-bottom:0}.dropdown-header{width:100%;padding:8px 12px;background:transparent;border:none;cursor:pointer;display:flex;align-items:center;gap:6px;text-align:left;font-size:12px;font-weight:600;color:#8e8ea0;text-transform:uppercase;letter-spacing:.5px;transition:all .2s}.dropdown-header:hover{background-color:transparent;color:#565869}.dropdown-arrow{color:#8e8ea0;width:12px;height:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0;opacity:0;transition:opacity .2s}.dropdown-header:hover .dropdown-arrow{opacity:1}.dropdown-arrow svg{width:100%;height:100%}.dropdown-title{flex:0 1 auto}.dropdown-content{background:transparent;padding:0}.sidebar-footer{padding:8px 0;border-top:1px solid #e5e5e5;display:flex;flex-direction:column}.footer-section{padding:4px 8px}.footer-section-settings{border-top:1px solid #e5e5e5;margin-top:4px;padding-top:8px}.footer-button{padding:8px 12px;background:none;border:none;cursor:pointer;text-align:left;font-size:14px;color:#565869;border-radius:4px;transition:all .15s;width:100%}.footer-button:hover{background-color:#f7f7f8;color:#353740}.footer-button.active{background-color:#f0f0f0;color:#353740;font-weight:500}.layout{display:flex;width:100%;height:100vh;overflow:hidden}.main-content{flex:1;display:flex;flex-direction:column;overflow:hidden}.chat-screen{flex:1;overflow-y:auto;padding:24px;background-color:#fff;scrollbar-width:none;-ms-overflow-style:none}.chat-screen::-webkit-scrollbar{display:none}.chat-screen-empty{display:flex;flex-direction:column;justify-content:center;align-items:center;padding:0;background-color:#fff}.empty-chat{display:flex;align-items:center;justify-content:center;height:100%;color:#999;font-size:15px}.chat-messages{max-width:800px;margin:0 auto;display:flex;flex-direction:column;gap:16px}.message{display:flex;flex-direction:column;max-width:70%;animation:fadeIn .3s ease-in}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.user-message{align-self:flex-end}.assistant-message{align-self:flex-start}.message-content{padding:12px 16px;border-radius:12px;font-size:15px;line-height:1.5;word-wrap:break-word;display:flex;flex-direction:column;gap:8px}.message-text{word-wrap:break-word}.message-images{display:flex;flex-direction:column;gap:8px;margin-top:4px}.message-image-container{position:relative;border-radius:8px;overflow:hidden;max-width:100%}.message-image{max-width:100%;max-height:300px;width:auto;height:auto;object-fit:contain;border-radius:8px;display:block}.user-message .message-content{background-color:#7c3aed;color:#fff;border-bottom-right-radius:4px}.assistant-message .message-content{background-color:#fff;color:#1a1a1a;border:1px solid #e0e0e0;border-bottom-left-radius:4px}.message-time{font-size:11px;color:#999;margin-top:4px;padding:0 4px}.user-message .message-time{text-align:right}.assistant-message .message-time{text-align:left}.loading-message{opacity:.8}.typing-indicator{display:flex;align-items:center;gap:4px;padding:4px 0}.typing-indicator span{width:8px;height:8px;border-radius:50%;background-color:#999;display:inline-block;animation:typing 1.4s infinite ease-in-out}.typing-indicator span:nth-child(1){animation-delay:-.32s}.typing-indicator span:nth-child(2){animation-delay:-.16s}.typing-indicator span:nth-child(3){animation-delay:0}@keyframes typing{0%,80%,to{transform:scale(.8);opacity:.5}40%{transform:scale(1);opacity:1}}.ticket-opened-notice{display:flex;align-items:flex-start;gap:12px;max-width:800px;margin:16px auto 0;padding:16px;background-color:#f0f9ff;border:1px solid #bae6fd;border-radius:12px;animation:fadeIn .3s ease-in}.ticket-opened-icon{flex-shrink:0;color:#0284c7;margin-top:2px}.ticket-opened-text{flex:1}.ticket-opened-text strong{display:block;color:#0284c7;font-size:15px;font-weight:600;margin-bottom:4px}.ticket-opened-text p{margin:0;color:#0c4a6e;font-size:14px;line-height:1.5}.faq-question{font-weight:500;color:#075985;margin-top:6px!important;margin-bottom:4px!important}.faq-question strong{color:#0284c7;font-weight:600}.ticket-reason-description{font-weight:500;color:#075985;margin-top:6px!important;margin-bottom:4px!important}.chat-input-container{padding:0;border-top:none;background-color:transparent;display:flex;justify-content:center;width:100%}.chat-input-wrapper{max-width:800px;width:100%;margin:0 auto;display:flex;gap:12px;align-items:flex-end;position:relative;padding:0}.chat-input-row{display:flex;flex-direction:column;gap:0;width:100%;position:relative;background-color:#fff;border:1px solid #d1d5db;box-shadow:0 2px 8px #00000014;border-radius:24px;padding:12px}.chat-input-row:focus-within{border-color:#7c3aed;box-shadow:0 2px 12px #7c3aed26}.chat-input-controls{display:flex;gap:12px;align-items:center;position:relative}.chat-input-controls .chat-input{background-color:transparent;border:none;box-shadow:none;padding:0 52px 0 0;min-height:24px;font-size:16px;flex:1;box-sizing:border-box;border-radius:0;resize:none}.chat-input-controls .chat-input:focus{border:none;box-shadow:none;outline:none}.chat-input-controls .chat-input::placeholder{color:#9ca3af;font-size:16px}.chat-input-controls{position:relative}.chat-input-controls .send-button{position:absolute;right:0;bottom:0;width:36px;height:36px;background-color:#7c3aed;border-radius:8px}.chat-input-wrapper .send-button:hover:not(:disabled){background-color:#6d28d9;transform:scale(1.05)}.chat-input{flex:1;padding:12px 16px;border:1px solid #e0e0e0;border-radius:12px;font-size:15px;font-family:inherit;resize:none;min-height:44px;max-height:200px;line-height:1.5;transition:border-color .2s}.chat-input:focus{outline:none;border-color:#7c3aed;box-shadow:0 0 0 3px #7c3aed1a}.chat-input::placeholder{color:#999}.send-button{width:44px;height:44px;border:none;border-radius:12px;background-color:#7c3aed;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;flex-shrink:0}.send-button:hover:not(:disabled){background-color:#6d28d9;transform:scale(1.05)}.send-button:active:not(:disabled){transform:scale(.95)}.send-button:disabled{background-color:#d1d5db;cursor:not-allowed;opacity:.6}.chat-input-container-centered{border-top:none;padding:0;background-color:transparent;width:100%}.chat-input-wrapper-centered{max-width:800px;width:100%;padding:0;position:relative;margin:0 auto;display:flex;gap:12px;align-items:flex-end}.chat-input-wrapper-centered .chat-input-row{display:flex;flex-direction:column;gap:0;width:100%;position:relative;background-color:#fff;border:1px solid #d1d5db;box-shadow:0 2px 8px #00000014;border-radius:24px;padding:12px}.chat-input-wrapper-centered .chat-input-row:focus-within{border-color:#7c3aed;box-shadow:0 2px 12px #7c3aed26}.chat-input-wrapper-centered .chat-input-controls{display:flex;gap:12px;align-items:center;position:relative}.chat-input-wrapper-centered .chat-input-controls .chat-input{background-color:transparent;border:none;box-shadow:none;padding:0 52px 0 0;min-height:24px;font-size:16px;flex:1;box-sizing:border-box;border-radius:0;resize:none}.chat-input-wrapper-centered .chat-input-controls .chat-input:focus{border:none;box-shadow:none;outline:none}.chat-input-wrapper-centered .chat-input-controls .chat-input::placeholder{color:#9ca3af;font-size:16px}.chat-input-wrapper-centered .chat-input-controls .send-button{position:absolute;right:0;bottom:0;width:36px;height:36px;background-color:#7c3aed;border-radius:24px}.chat-input-wrapper-centered .send-button:hover:not(:disabled){background-color:#6d28d9;transform:scale(1.05)}.chat-image-button{width:36px;height:36px;background-color:transparent;border:none;border-radius:8px;color:#6b7280;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;flex-shrink:0}.chat-image-button:hover:not(:disabled){background-color:#f3f4f6;color:#7c3aed}.chat-image-button:disabled{opacity:.5;cursor:not-allowed}.chat-image-button .spinner{animation:spin 1s linear infinite}.chat-image-preview-list{width:100%;display:flex;flex-wrap:wrap;gap:12px;margin-bottom:12px}.chat-image-preview{display:flex;justify-content:center;padding:0}.chat-image-preview-container{position:relative;background-color:transparent;border-radius:12px;padding:0;display:inline-block}.chat-image-preview-container img{width:150px;height:150px;border:1px solid #d1d5db;border-radius:12px;object-fit:cover;display:block;position:relative}.chat-image-preview-controls{position:absolute;top:8px;right:8px;display:flex;gap:8px;background-color:transparent;border-radius:0;padding:0;box-shadow:none;z-index:10}.chat-image-edit,.chat-image-remove{width:32px;height:32px;border:none;border-radius:50%;background-color:#0009;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;padding:0}.chat-image-edit:hover,.chat-image-remove:hover{background-color:#000c}.chat-choice-container{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;flex:1;min-width:0;padding:0}.chat-choice-button{padding:14px 18px;border:1px solid #d1d5db;border-radius:12px;background-color:#fff;color:#374151;font-size:15px;font-weight:500;text-align:left;cursor:pointer;transition:all .2s;box-shadow:0 1px 2px #0000000d;min-height:52px;display:flex;align-items:center;width:100%;box-sizing:border-box}.chat-choice-button:hover:not(:disabled){border-color:#7c3aed;background-color:#f9fafb;box-shadow:0 2px 4px #7c3aed1a;transform:translateY(-1px)}.chat-choice-button-selected{border-color:#7c3aed;background-color:#f3f4f6;color:#7c3aed;font-weight:600;box-shadow:0 2px 4px #7c3aed26}.chat-choice-button:disabled{opacity:.6;cursor:not-allowed}.chat-choice-item{width:100%;min-height:52px}.chat-choice-other-input{width:100%;min-height:52px;padding:14px 18px;border:1px solid #7c3aed;border-radius:12px;background-color:#fff;color:#374151;font-size:15px;font-weight:500;font-family:inherit;box-shadow:0 2px 4px #7c3aed26;transition:all .2s;box-sizing:border-box}.chat-choice-other-input:focus{outline:none;border-color:#7c3aed;box-shadow:0 2px 8px #7c3aed33}.chat-choice-other-input::placeholder{color:#9ca3af}.chat-choice-other-input:disabled{opacity:.6;cursor:not-allowed}.chat-choice-other-input-selected{border-color:#7c3aed;background-color:#f3f4f6;box-shadow:0 2px 4px #7c3aed26}.chat-input-controls-choice{display:flex;gap:12px;align-items:flex-start;width:100%}.chat-input-controls-choice .chat-choice-container{flex:1;min-width:0;margin-right:48px}.chat-input-controls-choice .send-button{position:relative;margin-top:0;flex-shrink:0;align-self:flex-start;width:36px;height:36px}.chat-playground{flex:1;display:flex;flex-direction:column;height:100vh;background-color:#fff}.chat-playground-header{padding:20px 24px;border-bottom:1px solid #e0e0e0}.chat-title{font-size:24px;font-weight:700;color:#1a1a1a;margin:0}.chat-playground-content{flex:1;display:flex;flex-direction:column;overflow:hidden;padding:40px 24px}.chat-empty-wrapper{flex:1;display:flex;flex-direction:column;justify-content:center;align-items:center;padding:40px 24px}.faq-page{flex:1;display:flex;flex-direction:column;height:100vh;background-color:#fff;overflow-y:auto}.faq-container{width:100%;max-width:900px;margin:0 auto;padding:32px 24px}.faq-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:32px}.faq-title{font-size:28px;font-weight:700;color:#1a1a1a;margin:0}.faq-add-button{display:flex;align-items:center;gap:8px;padding:10px 16px;background-color:#7c3aed;color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s}.faq-add-button:hover:not(:disabled){background-color:#6d28d9;transform:translateY(-1px)}.faq-add-button:disabled{opacity:.6;cursor:not-allowed}.faq-form{background-color:#fafafa;border:1px solid #e5e5e5;border-radius:12px;padding:24px;margin-bottom:24px}.faq-form-header{margin-bottom:20px}.faq-form-header h3{font-size:18px;font-weight:600;color:#1a1a1a;margin:0}.faq-form-body,.faq-edit-form{display:flex;flex-direction:column;gap:16px}.faq-form-group{display:flex;flex-direction:column;gap:8px}.faq-form-group label{font-size:14px;font-weight:600;color:#353740}.faq-input,.faq-textarea{padding:10px 12px;border:1px solid #e5e5e5;border-radius:6px;font-size:14px;font-family:inherit;transition:border-color .2s;background-color:#fff}.faq-input:focus,.faq-textarea:focus{outline:none;border-color:#7c3aed;box-shadow:0 0 0 3px #7c3aed1a}.faq-textarea{resize:vertical;min-height:100px}.faq-form-actions{display:flex;gap:12px;margin-top:8px}.faq-button{padding:10px 20px;border:none;border-radius:6px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s}.faq-button-primary{background-color:#7c3aed;color:#fff}.faq-button-primary:hover{background-color:#6d28d9}.faq-button-secondary{background-color:#f5f5f5;color:#353740}.faq-button-secondary:hover{background-color:#e8e8e8}.faq-list{display:flex;flex-direction:column;gap:16px}.faq-item{background-color:#fafafa;border:1px solid #e5e5e5;border-radius:12px;padding:20px;position:relative;min-height:120px}.faq-item-content{flex:1;min-width:0;padding-right:60px}.faq-question{font-size:18px;font-weight:600;color:#1a1a1a;margin:0 0 12px}.faq-answer{font-size:15px;color:#565869;line-height:1.6;margin:0;white-space:pre-wrap}.faq-delete-button{position:absolute;bottom:20px;right:20px}.faq-action-button{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border:1px solid #e5e5e5;border-radius:6px;background-color:#fff;color:#565869;cursor:pointer;transition:all .2s}.faq-action-button:hover{background-color:#f7f7f8;border-color:#d1d5db;color:#353740}.faq-action-button-danger{color:#dc2626}.faq-action-button-danger:hover{background-color:#fef2f2;border-color:#fca5a5;color:#dc2626}.faq-empty{text-align:center;padding:60px 20px;color:#8e8ea0;font-size:15px}.faq-loading,.faq-error{text-align:center;padding:60px 20px;font-size:15px}.faq-loading{color:#8e8ea0}.faq-error{color:#dc2626;background-color:#fef2f2;border:1px solid #fca5a5;border-radius:8px;padding:16px}.faq-tag{display:inline-block;padding:4px 12px;background-color:#f3f4f6;color:#565869;border-radius:12px;font-size:12px;font-weight:500}.faq-section{margin-bottom:48px}.faq-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:12px;border-bottom:2px solid #e5e5e5}.faq-section-title{font-size:20px;font-weight:600;color:#1a1a1a;margin:0}.faq-item-active{border-left:4px solid #10b981}.faq-item-inactive{border-left:4px solid #ef4444;opacity:.7}.faq-toggle-wrapper{position:absolute;top:20px;right:20px;display:flex;align-items:center;justify-content:center}.faq-toggle-switch{position:relative;width:44px;height:24px;border:none;border-radius:12px;background-color:#d1d5db;cursor:pointer;transition:background-color .2s;display:flex;align-items:center;justify-content:flex-start;padding:2px}.faq-toggle-switch:disabled{opacity:.6;cursor:not-allowed}.faq-toggle-switch-active{background-color:#10b981;justify-content:flex-end}.faq-toggle-switch:hover:not(:disabled){background-color:#9ca3af}.faq-toggle-switch-active:hover:not(:disabled){background-color:#059669}.faq-toggle-slider{width:20px;height:20px;border-radius:50%;background-color:#fff;box-shadow:0 2px 4px #0003;transition:transform .2s}.faq-toggle-loading{display:inline-block;width:12px;height:12px;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.faq-delete-button{position:absolute;bottom:20px;right:20px;display:flex;align-items:center;justify-content:center;width:36px;height:36px;border:1px solid #ef4444;border-radius:6px;background-color:#fff;color:#ef4444;cursor:pointer;transition:all .2s;padding:0}.faq-delete-button:hover:not(:disabled){background-color:#fee2e2;border-color:#ef4444}.faq-delete-button:disabled{opacity:.6;cursor:not-allowed}.faq-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px;animation:fadeIn .2s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.faq-modal{background-color:#fff;border-radius:12px;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a;width:100%;max-width:800px;max-height:90vh;display:flex;flex-direction:column;animation:slideUp .2s ease-out}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.faq-modal-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:1px solid #e5e5e5}.faq-modal-header h3{font-size:20px;font-weight:600;color:#1a1a1a;margin:0}.faq-modal-close{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border:none;background:none;color:#565869;cursor:pointer;border-radius:6px;transition:all .2s;padding:0}.faq-modal-close:hover{background-color:#f7f7f8;color:#1a1a1a}.faq-modal-body{padding:24px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:16px}.faq-modal-footer{display:flex;justify-content:flex-end;gap:12px;padding:24px;border-top:1px solid #e5e5e5}.delete-modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px;animation:fadeInDelete .2s ease-out}@keyframes fadeInDelete{0%{opacity:0}to{opacity:1}}.delete-modal{background-color:#fff;border-radius:16px;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a;width:100%;max-width:440px;display:flex;flex-direction:column;animation:slideUpDelete .2s ease-out}@keyframes slideUpDelete{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.delete-modal-body{padding:24px}.delete-modal-title{font-size:18px;font-weight:600;color:#1a1a1a;margin:0 0 16px}.delete-modal-description{font-size:15px;color:#1a1a1a;line-height:1.5;margin:0 0 12px}.delete-modal-description strong{font-weight:600}.delete-modal-footer{display:flex;justify-content:flex-end;gap:12px;padding:16px 24px;border-top:1px solid #e5e5e5}.delete-modal-button{padding:10px 20px;border:1px solid;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s;min-width:80px}.delete-modal-button:disabled{opacity:.6;cursor:not-allowed}.delete-modal-button-cancel{background-color:#fff;border-color:#d1d5db;color:#353740}.delete-modal-button-cancel:hover:not(:disabled){background-color:#f7f7f8;border-color:#9ca3af}.delete-modal-button-delete{background-color:#ef4444;border-color:#dc2626;color:#fff}.delete-modal-button-delete:hover:not(:disabled){background-color:#dc2626;border-color:#b91c1c}.faq-followup-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.faq-followup-add-button{padding:6px 12px;font-size:13px}.faq-followup-empty{padding:16px;background:#f9fafb;border-radius:8px;text-align:center;color:#6b7280;font-size:14px}.faq-followup-list{display:flex;flex-direction:column;gap:12px}.faq-followup-item{padding:20px;border:1px solid #e5e5e5;border-radius:12px;background:#fff;box-shadow:0 1px 3px #0000000d}.faq-followup-item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.faq-followup-item-title{display:flex;align-items:center;gap:8px}.faq-followup-drag-handle{display:flex;align-items:center;justify-content:center;cursor:grab;color:#6b7280;padding:4px;border-radius:4px;transition:all .2s}.faq-followup-drag-handle:active{cursor:grabbing}.faq-followup-drag-handle:hover{background-color:#f3f4f6;color:#353740}.faq-followup-number{font-size:13px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:6px;background:#f3f4f6;color:#6b7280}.faq-followup-delete-button{padding:6px 12px;background:#fee2e2;color:#dc2626;border:1px solid #fca5a5;border-radius:6px;font-size:12px;font-weight:500;cursor:pointer;transition:all .2s}.faq-followup-delete-button:hover{background:#fecaca;border-color:#f87171}.faq-followup-textarea{margin-bottom:12px;resize:vertical;min-height:100px;padding:12px 16px;font-family:inherit;line-height:1.5;width:100%}.faq-followup-required-label{display:flex;align-items:center;gap:8px;font-size:13px;cursor:pointer}.faq-followup-required-checkbox{cursor:pointer;width:16px;height:16px;accent-color:#0b2af5}.faq-followup-type-select{margin-bottom:12px;display:flex;align-items:center;gap:8px}.faq-followup-type-label{font-size:13px;font-weight:500;color:#374151;min-width:40px}.faq-followup-type-select-input{flex:1;padding:8px 12px;border:1px solid #d1d5db;border-radius:8px;font-size:14px;background-color:#fff;color:#1a1a1a;cursor:pointer;transition:all .2s}.faq-followup-type-select-input:focus{outline:none;border-color:#7c3aed;box-shadow:0 0 0 3px #7c3aed1a}.faq-followup-choices{margin-bottom:12px;padding:12px;background-color:#f9fafb;border-radius:8px;border:1px solid #e5e5e5}.faq-followup-choices-label{display:block;font-size:13px;font-weight:500;color:#374151;margin-bottom:8px}.faq-followup-choice-item{display:flex;gap:8px;margin-bottom:8px;align-items:center}.faq-followup-choice-input{flex:1;padding:8px 12px;border:1px solid #d1d5db;border-radius:6px;font-size:14px;background-color:#fff;color:#1a1a1a;transition:all .2s}.faq-followup-choice-input:focus{outline:none;border-color:#7c3aed;box-shadow:0 0 0 3px #7c3aed1a}.faq-followup-choice-remove{width:32px;height:32px;display:flex;align-items:center;justify-content:center;background-color:#fee2e2;color:#dc2626;border:1px solid #fca5a5;border-radius:6px;font-size:20px;font-weight:600;cursor:pointer;transition:all .2s;padding:0;line-height:1}.faq-followup-choice-remove:hover{background-color:#fecaca;border-color:#f87171}.faq-followup-choice-add{padding:8px 12px;background-color:#f3f4f6;color:#374151;border:1px solid #d1d5db;border-radius:6px;font-size:13px;font-weight:500;cursor:pointer;transition:all .2s;width:100%}.faq-followup-choice-add:hover{background-color:#e5e7eb;border-color:#9ca3af}.settings-page{flex:1;display:flex;flex-direction:column;min-height:100vh;background-color:#f7fafc;overflow-y:auto}.settings-container{width:100%;max-width:1200px;margin:0 auto;padding:40px 48px}.settings-title{font-size:32px;font-weight:700;color:#1a1a1a;margin-bottom:32px}.settings-content{display:flex;flex-direction:column;gap:32px;width:100%}.settings-section{width:100%;padding:24px;border:1px solid #e0e0e0;border-radius:12px;background-color:#fff;box-shadow:0 10px 30px #0f172a0f}.settings-section-title{font-size:20px;font-weight:600;color:#1a1a1a;margin-bottom:20px}.settings-item{display:flex;flex-direction:column;gap:8px;margin-bottom:20px}.settings-item:last-child{margin-bottom:0}.settings-item-horizontal{display:flex;flex-direction:row;align-items:center;gap:16px;margin-bottom:20px}.settings-item-button{display:flex;justify-content:flex-end;margin-top:24px}.settings-label{font-size:14px;font-weight:600;color:#718096;min-width:100px}.settings-select{padding:10px 12px;border:1px solid #e0e0e0;border-radius:6px;font-size:15px;font-family:inherit;background-color:#fff;cursor:pointer;transition:border-color .2s}.settings-select:focus{outline:none;border-color:#7c3aed;box-shadow:0 0 0 3px #7c3aed1a}.settings-value{padding:10px 12px;font-size:15px;color:#333;background-color:#fff;border:1px solid #e0e0e0;border-radius:6px}.settings-email-input{flex:1;padding:10px 12px;font-size:15px;color:#333;background-color:#fff;border:1px solid #e0e0e0;border-radius:6px;font-family:inherit}.settings-email-input:disabled{background-color:#f7fafc;cursor:not-allowed;color:#333}.sign-out-button{padding:10px 20px;background-color:#dc2626;color:#fff;border:none;border-radius:6px;font-size:15px;font-weight:600;cursor:pointer;transition:background-color .2s;width:fit-content}.sign-out-button:hover{background-color:#b91c1c}.sign-out-button:active{background-color:#991b1b}.login-container{display:flex;justify-content:center;align-items:center;min-height:100vh;background:linear-gradient(135deg,#667eea,#764ba2);padding:20px}.login-card{background:#fff;border-radius:12px;padding:40px;width:100%;max-width:400px;box-shadow:0 10px 40px #0000001a}.login-title{font-size:28px;font-weight:700;color:#1a202c;margin:0 0 8px;text-align:center}.login-subtitle{font-size:14px;color:#718096;margin:0 0 32px;text-align:center}.login-form{display:flex;flex-direction:column;gap:20px}.form-group{display:flex;flex-direction:column;gap:8px}.form-group label{font-size:14px;font-weight:500;color:#2d3748}.form-group input{padding:12px 16px;border:1px solid #e2e8f0;border-radius:8px;font-size:16px;transition:border-color .2s,box-shadow .2s}.form-group input:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea1a}.form-group input:disabled{background-color:#f7fafc;cursor:not-allowed}.error-message{padding:12px;background-color:#fed7d7;border:1px solid #fc8181;border-radius:8px;color:#c53030;font-size:14px;text-align:center}.submit-button{padding:12px 24px;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;border-radius:8px;font-size:16px;font-weight:600;cursor:pointer;transition:transform .2s,box-shadow .2s;margin-top:8px}.submit-button:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px #667eea66}.submit-button:active:not(:disabled){transform:translateY(0)}.submit-button:disabled{opacity:.6;cursor:not-allowed}.login-footer{margin-top:24px;text-align:center;font-size:14px;color:#718096}.link-button{background:none;border:none;color:#667eea;font-weight:600;cursor:pointer;text-decoration:underline;padding:0;font-size:inherit}.link-button:hover:not(:disabled){color:#764ba2}.link-button:disabled{opacity:.6;cursor:not-allowed}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}:root{font-family:Inter,system-ui,Avenir,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:400;color-scheme:light;color:#000000de;background-color:#fff;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{margin:0;display:flex;place-items:center;min-width:320px;min-height:100vh}#root{width:100%;height:100vh}